Pricing
One price for everything listed. No seats, no tiers, no per-ticket metering.
Subscription
Self-serveThe software, on the store you already run.
$0per month
- Dashboard
- Revenue, orders, average order value and refunds over any period, with sales reports you can export.
- Live chat
- A live chat widget that fits your website's branding.
- Inbox
- Live chat, email, WhatsApp*, Instagram, Facebook Messenger, SMS, TikTok* and more.
- Languages
- Messages are answered in the language they arrived in.**
- Mobile
- A native iOS and Android app, with push notifications the moment something lands.
- Platforms
- WooCommerce, Shopify and Medusa. Nothing to migrate, and your catalogue, orders and customers stay where they are.
- Seats
- Everyone on your team. No per-seat pricing and nothing metered.
Managed
StaffedReal people answering your customers 24/7, every night, weekend and holiday.
$0per month
- Everything above
- The whole platform, included.
- Managed
- Every channel you have connected, not just live chat. Email, social and SMS are managed by us.
- Coverage
- 24/7 coverage. Your store is never left unattended.
- First response
- Within 60 seconds on average, at any hour.
- Conversion
- Every reply is written to keep the sale moving, not just to close the ticket.
- Every question
- Answered properly, no matter how small.
- Order actions
- Refunds, cancellations, address changes and parcel tracking, carried out for you.
- Escalation
- Anything we can't settle is reported to your team, with the context.
* Requirements apply to enable the inbox.
** Facilitated by staff using AI localisation software.
Questions people ask before they hire us.
The service
Who actually answers — your staff or ours?
Are they dedicated to my store, or shared?
Do they work from my existing helpdesk, or somewhere new?
The team
How do they know anything about my products?
What can they do without asking me?
What happens when they don't know the answer?
What if they get something wrong?
Coverage
Is it genuinely 24/7, including weekends and holidays?
Which languages do you cover?
How fast is a first reply?
Price
What does it cost, and what changes it?
What if my volume spikes?
How long is the contract?
Setup
What access do you need to my store?
How long does setup take?
What if I'm on a platform you don't support?
Leaving
What if it isn't working?
Do I keep the conversation history?
Stop letting customer service hold you back
A team on your store around the clock, on every channel, for one flat monthly price.