Pricing
Free to start.
Free live chat for one person, Pro for your whole team on every channel, and Managed when you'd like our staff to answer for you.
Free
Live chat
$0per month
For one person answering their own store.
- 1 seat
- Fully customisable live chat widget
- Pop-up campaigns
- Order actions within live chat
- The e-commerce dashboard and reports
- The iOS, Android, Mac and Windows apps
Pro
The whole box
$0per month
For your team, on every channel.
Everything in Free, plus
- Unlimited seats
- Multi-channel inbox integrations
- Built-in translation
- Store AI‡
Managed
Staff included
$0per month
Includes Pro.
Real people answering your customers 24/7, every night, weekend and holiday.
- First response within 60 seconds on average, at any hour
- Every reply written to keep the sale moving
- Refunds, cancellations, address changes and parcel tracking, carried out for you
- Anything we can't settle reported to your team, with the context
Free and Pro, side by side
| What you get | Free | Pro |
|---|---|---|
| Seats | 1 | Unlimited |
| Fully customisable, unbranded live chat widget | ||
| Pop-up campaigns | ||
| Order actions: refunds, cancellations, address changes and more | ||
| E-commerce dashboard and reports | ||
| iOS, Android, Mac and Windows apps | ||
| Email, SMS, WhatsApp, Instagram, Facebook Messenger, TikTok and more† | ||
| Built-in translation | ||
| Store AI‡ |
† Certain communication channels may be subject to additional requirements before they can be enabled. Please refer to our documentation for more information.
‡ Store AI provides information on your store, customers and orders. We do not offer customer-facing AI, so your customers always receive the best possible experience.
The rules
Three things
you won't find.
Seat charges
Pro and Managed cover every agent you have, at the same price. Add people, not invoices.
Our badge
Not even on Free. The widget is yours to style, with no branding of ours on it.
Metering
No per-ticket counting, no per-conversation charge, and no limits or extra charges on pop-up conversion campaigns.
Runs onShopifyWooCommerceMedusaNothing to migrate
The managed plan
What $2,999
a month buys.
Real people answering your customers 24/7, every night, weekend and holiday, on the same software. Pro is included.
Conversion
Every reply is written to keep the sale moving, not just to close the ticket.
Every question
Answered properly, no matter how small.
First response
Within 60 seconds on average, at any hour.
Order actions
Refunds, cancellations, address changes and parcel tracking, carried out for you.
Escalation
Anything we can't settle is reported to your team, with the context.
Questions
Questions people ask before they hire us.
Short answers. If yours isn't here, contact us via .
Price and billing
What do I get on Free?
Live chat for one person: the widget, fully customisable and with no branding of ours, pop-up campaigns, order actions within live chat, the e-commerce dashboard and reports, and the apps. Pro adds your team, every other channel, translation and Store AI‡.
Is Pro really $99 for everything?
Yes. The widget, every channel in the inbox, the dashboard, translation, Store AI‡ and the apps, for every agent you have. There is no per-seat charge and no per-ticket metering. Managed includes Pro.
How is Managed billed?
A flat $2,999 a month, and Pro is included in it. There is nothing to add on top.
Getting started
Which platforms does it work with?
WooCommerce, Shopify and Medusa. Nothing to migrate: your catalogue, orders and customers stay where they are.
Do my agents need a login to my store?
No. Customer service runs in a dedicated dashboard, so nobody needs a login to your store.
Store AI
Do you offer an AI chatbot?
No. We do not offer customer-facing AI. Store AI provides information on your store, customers and orders, and every customer is answered by a person, so your customers always receive the best possible experience.
The managed plan
Who answers my customers?
Real people, 24/7, every night, weekend and holiday. First response within 60 seconds on average. Refunds, cancellations, address changes and parcel tracking are carried out for you, and anything they can't settle is reported to your team with the context.
Does a bot ever reply to a customer?
No. AI only briefs the agents with store, product and order context. Customers always get a person. Replies in other languages are facilitated by the built-in translation feature.
Your data
Can I take my data with me?
Yes. You can export it, and when you leave, it is deleted and backups are purged within a further 30 days.
Start free. Move to Pro when your demands grow.
- 1. Connect the store
- 2. Paste the snippet
- 3. Set up your channels
In the box
- Live chat
- Dashboard
- Store AI‡
- The apps