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24/7 E-Commerce Staff

We stay ready.

Real people answering your customers 24/7, every night, weekend and holiday, on the same software, with the order open beside them. First response within 60 seconds on average.

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A day on your inbox, in 24 seconds

00:00

Your customer service team, on every hour. Nothing waits for morning.

Who answers

Every reply is
written by a person.

We are your customer service team. Our staff answer every customer from the dashboard, with the customer's profile, order history and conversation history right beside the chat.

  • Real people

    No customer ever gets a bot.

    Store AI provides our staff with information on your store, customers and orders. We do not offer customer-facing AI, so your customers always receive the best possible experience.

  • Order management

    Handled inside the conversation.

    Refunds, cancellations, address changes and parcel tracking are carried out from within the conversation, and none of it needs a login to your store.

  • Languages

    No more language barriers.

    Our staff translate incoming and outgoing messages in over 30 languages with the built-in translation feature, so hours and languages stop deciding which countries you can sell to.

Scope

What we take on,
and what we don't.

We aim to be transparent about the service we provide. Customer service comes to us and everything else stays with your team, because the goal is to free your assistant from the inbox rather than replace them.

What we do

  • Respond to customer enquiries at every hour including nights, weekends and holidays.
  • Refunds, cancellations, address changes and parcel tracking.
  • Report anything we can't settle, or any operational issues we discover.

What we don't

  • Uploading products, writing descriptions, editing photos and on-page SEO.
  • Campaigns, social posting, email flows, ad creative and influencer work.
  • Stock reporting, spreadsheets, invoicing and bookkeeping prep.

The standard

Every shift, the same five things.

  1. Conversion

    Every reply is written to keep the sale moving, not just to close the ticket.

  2. Every question

    Answered properly, no matter how small.

  3. First response

    Within 60 seconds on average, at any hour.

  4. Order actions

    Refunds, cancellations, address changes and parcel tracking, carried out for you.

  5. Escalation

    Anything we can't settle is reported to your team, with the context.

The price

One number.
Software included.

The staff plan includes the subscription: the widget, the multi-channel inbox, the dashboard, Store AI and the apps, for everyone who works on the store. Unlimited seats, no tiers, no per-ticket metering.

Includes the Subscription

24/7 E-Commerce Staff

$0per month

Get Started

Prefer to run it yourself? The software alone is $99 a month.

Stop letting customer service hold you back.

  1. 1. Connect the store
  2. 2. Tell us how you reply
  3. 3. Sleep
Get Started See pricing

Covers

  • Nights
  • Weekends
  • Holidays