A 24/7 customer service team to manage your store.
Real people answer your customers and act on their requests. Multilingual, nights, weekends and holidays.
Order and return management.
Refunds, cancellations, address changes, order swaps before dispatch, return approvals, labels and carrier chases — carried out in the conversation. Anything outside your policy is escalated to you.
Response time targets.
Most first responses arrive in under 60 seconds. Target is three minutes. Response times are recorded on every conversation.
Multichannel communication.
Live chat, email, WhatsApp, Instagram, Facebook Messenger, SMS and TikTok. Requirements apply to enable each inbox.
The same dashboard, on our phones.
Orders, returns and every conversation, in a native app for iOS and Android. Push notifications reach the staff working your store the moment an order, a return request or a customer message comes in, so nothing waits for someone to be at a desk.
Explore the AppWhat we take on, and what we don't.
We aim to be transparent about the service we provide. Customer service comes to us and everything else stays with your team, because the goal is to free your assistant from the inbox rather than replace them.
What we do
Respond to customer enquiries at every hour including nights, weekends and holidays.
Refunds, cancellations, address changes and parcel tracking.
Report anything we can't settle, or any operational issues we discover.
What we don't
Uploading products, writing descriptions, editing photos and on-page SEO.
Campaigns, social, email flows, ad creative and influencers.
Stock reporting, spreadsheets, invoicing and bookkeeping prep.
Stop letting customer service hold you back
A team on your store around the clock, on every channel, for one flat monthly price.