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E-commerce integrated live chat

Deliver premium customer service

Easily see order details and carry out order actions within the conversation window. Works on WooCommerce, Shopify and Medusa.

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Sign up and connect your store to get started.

  • E-commerce dashboard
  • No customer-facing AI
  • Shopify, WooCommerce, Medusa

In the box

Four surfaces.
One subscription.

The live chat widget on your site, multi-platform unified inbox, e-commerce dashboard, AI assistant that reports your store data and a mobile app to provide all these features on the go.

Live chat widget

A widget you can fully customise with CSS to match your site and brand, with no branding of ours on it. Pop-up campaigns can be configured for anything from promotions that lift conversions to prompts that help visitors along.

Dashboard

Revenue, orders, average order value and refunds over any period, with sales reports you can export.

Your revenue stays private.

Revenue figures and reports are for administrators only. Agents only see order counts and each order's own amount.

Store AI‡

Ask about the store, or about the customer you're talking to. It briefs your agents with store, product and order context. It never talks to customers.

The apps

Manage orders and chat with customers from your phone with push notifications the moment something lands. Mac and Windows apps also available for the desktop.

  • iOS
  • Android
  • Mac
  • Windows

‡ Store AI provides information on your store, customers and orders. We do not offer customer-facing AI, so your customers always receive the best possible experience.

How it goes

Every message,
ready to answer.

Messages from every channel arrive in one inbox, with the customer's order details visible and translation built in, so your team can reply quickly and accurately.

  1. 1

    A message lands.

    From the widget, email, SMS, WhatsApp, Instagram, Facebook Messenger, TikTok and more.†

  2. 2

    The order opens beside it.

    The customer's orders, status and history sit next to the chat. Refunds, cancellations, address changes and tracking happen right there.

  3. 3

    Built-in translation for multilingual support

    Seamlessly translate incoming and outgoing messages, removing any language barrier when supporting customers worldwide.

† Certain communication channels may be subject to additional requirements before they can be enabled. Please refer to our documentation for more information.

Why stores pick it

Built for stores,
not call centres.

The six things people notice after a week.

Pricing

Start free.

Free live chat, Pro for every channel, and Managed when you'd like our staff to answer for you.

Free

$0per month

Live chat on the store you already run: the widget, pop-up campaigns, order actions, the e-commerce dashboard and the apps.

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Unlimited seats

Pro

$0per month

Everything in Free, plus multi-channel inbox integrations, built-in translation and Store AI.‡

See all plans
Managed

24/7 E-Commerce Staff

$0per month

Includes Pro.

Real people answering your customers 24/7, every night, weekend and holiday. First response within 60 seconds on average.

What the staff do

‡ Store AI provides information on your store, customers and orders. We do not offer customer-facing AI, so your customers always receive the best possible experience.

Start

Stop letting customer service hold you back.

  1. 1. Connect the store
  2. 2. Install the app
  3. 3. Answer from anywhere
Start free See pricing

The apps

  • iOS
  • Android
  • Mac
  • Windows